Not convinced? Money back. 90 days.
You wear it and you give it a real chance. If the scent isn't you, or your laundry doesn't smell the way you expected, we refund you in full. No interrogation, nothing to send back. That's the whole policy.
01
Write to us
Within 90 days of delivery, email support@arqamscent.com or use the contact form, with your order number and the word “refund”. A real person answers within 24 hours.
02
Keep the jar
Nothing to send back, even opened and used: that's our promise and we stand by it. If we ever need an item back, we tell you first and we cover the cost.
03
Your refund
We refund the full amount to the payment method you used for the order and we email you the confirmation. How quickly it shows on your statement depends on your bank.
The questions we get asked
My jar is opened. Can I still get a refund?
Yes. A scent is judged on your skin, not in the jar. An opened, used product stays refundable for the full 90 days.
Does the guarantee cover the laundry perfume too?
Yes. Same 90 days, same rule: if your shirts don't smell of it, or she doesn't notice, write to us.
Do I pay anything to send it back?
No. There is nothing to send back, so there is nothing to pay.
Parcel damaged or lost?
If you added the Anti-Leak Guarantee to your order, we resend or refund straight away, no questions. If not, write to us: we always find a solution.
When will I see the refund?
As soon as we confirm it, it is on its way back to your original payment method; your bank decides how quickly it appears. The full text is in our refund policy.
Need help with a refund?
One email, one answer. A real person, within 24 hours.