Where is my parcel?
Your order ships within 24 hours and arrives in 5 to 8 working days, wherever you are. Enter your order number to see where it stands.
Find my parcel
Your order number is in your confirmation email, for example #1024.
Order #1024 · On its way
Your parcel is moving.
Parcels pause, then move again. Allow 5 to 8 working days from the shipping email. A parcel can pause for a day or two at a sorting hub or at customs: that is normal. No movement for more than 5 working days? Write to us at support@arqamscent.com with your order number.
01
Confirmed
Right after your purchase, a confirmation email sums up your order and your delivery address.
02
Shipped within 24 hours
Your parcel leaves the fulfilment centre. You get an email with your tracking number, and this page follows it step by step.
03
Delivered in 5 to 8 working days
Wherever you are. Free delivery over the threshold shown at checkout.
Good to know
No movement for a day or two?
Normal. Parcels pause at sorting hubs and at customs, then move again. We count 5 to 8 working days from the shipping email.
“Delivered” but nothing at the door?
Check with the people you live with, your letterbox and your building's reception, then write to us: we check with the delivery partner the same day.
Wrong address?
Write to us with your order number as soon as you can. If the parcel hasn't left yet, we change it.
Haven't received your tracking email?
Check your spam folder, then write to us with your order number: a real person answers within 24 hours.