Privacy policy

Privacy policy

This policy explains what ARQAM SCENT LLC ("ARQAM", "we") collects about you when you visit arqamscent.com or place an order, what we do with it, and the choices you have.

Who we are

ARQAM SCENT LLC, 30 N Gould St, Ste 100, Sheridan, WY 82801, United States. Email: support@arqamscent.com.

What we collect

When you order: your name, delivery and billing address, email address, phone number, and the details needed to take your payment (handled by our payment providers; we never see your full card number). When you browse: technical data (IP address, device and browser, pages viewed) through cookies and similar tools. When you take our scent quiz, enter a pop-up or sign up: the answers and contact details you give us.

What we do with it

We use your data to prepare and deliver your orders, take payments, send you order confirmations and delivery updates, answer your messages, prevent fraud, measure and improve our advertising, and, with your consent, send you our offers by email or SMS. You can unsubscribe at any time from the link in every message.

Who we share it with

Only the providers we need to run the store: Shopify (our platform and hosting), our payment providers, our delivery partners, Klaviyo (emails and SMS), Meta and TrackBee (advertising measurement), and the authorities when the law requires it. We never sell your personal data.

Cookies

We use cookies to run the site, measure traffic and improve your experience. You can manage them in your browser settings and through the cookie banner where it applies.

Your rights

Wherever you live, you can ask us for a copy of your data, have it corrected or deleted, object to its use, or withdraw a consent you gave us. Write to support@arqamscent.com and we will act on it. If you live in the European Union or the United Kingdom, these are your rights under the GDPR and the UK GDPR.

Retention and security

We keep your data for as long as we need it to serve your orders and meet our legal and accounting obligations, then we delete it. We protect it with appropriate technical and organisational measures, and the providers above protect it under their own commitments.

International transfers

We are based in the United States and our providers process data in the United States and in Europe, under the safeguards the law requires.

Changes

If this policy changes, the new version is published on this page with its date.