How can we help?

Within 24 hours. You get a confirmation email right after your purchase, then a shipping email with your tracking number as soon as the parcel leaves the fulfilment centre.

5 to 8 working days from the shipping email, wherever you are. A parcel can pause for a day or two at a sorting hub or at customs, then move again: that's normal.

Standard delivery is free from 60,00€. Below that, it's 3,99€. Every bundle (3 or 5 jars, 3 pouches of laundry perfume) ships free.

Open Track my order, enter your order number (#1024, in your confirmation email) and the email you used at checkout. You see every step, from confirmed to delivered.

Check with the people you live with, your letterbox and your building's reception. Still nothing? Write to us with your order number: we check with the delivery partner the same day.

Write to us with your order number as soon as you can. If the parcel hasn't left yet, we change the address. If it has, we sort it out with the delivery partner.

A pea-sized amount after your shower, on the neck and the wrists. It melts into the skin in seconds: no alcohol, no grease, nothing on your collar. One application in the morning, and she still smells it at 9 pm.

Five scents, each inspired by one of the fragrances women complimented most in the last decade: Baccarat Rouge 540, Ombre Nomade, Oud Wood, Sauvage and Bleu de Chanel. Baccarat Rouge 540 is our best-seller, Ombre Nomade comes second. Can't decide? The 5-jar offer gives you all five.

No. Every order is a one-time purchase: you pay once, nothing renews, nothing is charged later.

One scoop of scented beads in the softener drawer of your machine, with the dosing scoop included in the pouch. Your usual wash, your usual detergent. One pouch is 60 washes; three pouches, 180.

Yes. The full list is in the ingredients drawer of each product page, approved by Dr. Claire Morel, Senior Perfumer (Nez), PhD.

90 days, money back, in full. You wear it and you give it a real chance. If the scent isn't you, or your laundry doesn't smell the way you expected, we refund you. Nothing to send back. The whole policy.

Yes. A scent is judged on your skin, not in the jar. An opened, used product stays refundable for the full 90 days.

Within 90 days of delivery, email support@arqamscent.com or use the contact form, with your order number and the word “refund”. A real person answers within 24 hours.

We refund the full amount to the payment method you used and we email you the confirmation. How quickly it shows on your statement depends on your bank.

If you added the Anti-Leak Guarantee to your order, we resend or refund straight away, no questions. If not, write to us: we always find a solution.

Visa, Mastercard, Apple Pay, Google Pay, PayPal and Shop Pay. You pay in your local currency, exactly the amount shown.

Yes. Payment goes through Shopify's encrypted checkout. We never see or store your card details.

Yes. Enter it in the discount code box at checkout. One code per order; the Early Black Friday offer is applied automatically in your cart.

Yes. Your order confirmation email is your receipt, with every item and the amount paid. Need an invoice with other details? Write to us with your order number.